Reference

Terms That Keep Your Account Clear

Clear account rules help you know how wallet checks, game access, and support decisions work before you join.

Account rulesWallet checksLocal law appliesSupport contact paths
alambet Terms That Keep Your Account Clear
HELP CHANNELS

Reach Us About Your Terms

Fast answers matter when a rule affects your account, so we keep Terms & Conditions questions separate from general lobby chat.

Live chat Use live chat from the lobby footer between 09:00 and 01:00 WIB.
Email case Send Terms & Conditions questions to [email protected] when you need a written answer.
Account ticket Open a ticket from Account > Help when your question involves personal data or…
ACCOUNT CARE

How We Apply These Terms

Fair handling starts with records we can verify, not guesswork. When we apply the Terms & Conditions, we look at account timestamps, wallet references, device sessions, support messages…

Data used for decisions

We may check your signup time, login IP, device type, wallet reference, and game session ID when a Terms &…

Cookie handling

Cookies keep your session active and help show the correct account terms after login.

Security steps

You can update password and contact details from Profile > Security.

Payment records

DANA, OVO, GoPay, and QRIS references are used only to confirm wallet movement tied to your account.

Record keeping

We keep account and wallet records for the period needed to handle access, payment, legal, and dispute questions.

Term changes

When the Terms & Conditions change, we place the updated date on the page and may show a notice after…

Terms Questions We Hear Often

These answers focus on how the Terms & Conditions affect your account, wallet, access, and contact rights. They are written for common Indonesia account situations, including DANA, OVO, GoPay, QRIS, mobile browser access, and support requests. If your case has a transaction code or account step, include it when you contact us.

You accept the Terms & Conditions covering account creation, login security, wallet use, game session records, offer rules, and support decisions. Access also depends on local law and is available only where local law permits.

The terms allow us to match each deposit or withdrawal request to your account name, wallet reference, and transaction time. If a payment needs checking, Wallet > History gives the reference support will ask for.

Use depends on local law, account eligibility, and device access at the time you log in. If your location or connection changes, some account functions may require another check before wallet actions continue.

Contact support before making another wallet request. We may ask you to confirm your email, phone number, and payment name so the Terms & Conditions can be applied to the correct account record.

Yes. Send the correction request through Account > Help or [email protected]. Include the wrong detail, the correct detail, and any wallet reference if the change affects DANA, OVO, GoPay, or QRIS.

Check this page for the updated date and any notice shown after login. If a change affects account access, wallet handling, or offer rules, we may ask you to confirm before continuing.

You should not continue account use if you do not accept them. Contact support first so we can explain wallet status, any pending verification, and what account steps remain available under the current rules.